Purpose and scope of personal information collection:
The main data collection on the website includes: full name, email, phone, customer address. This is the information that we need members to provide mandatory when sending information for advice or want to buy products and for us to contact and confirm with customers on the website to ensure the interests of consumers. use.
Members will be solely responsible for the security and storage of all service use activities under the information they provide and their email boxes. In addition, members are responsible for timely informing our webiste about unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties for solutions. appropriate decision.
Scope of information use:
Purpose and scope of personal information collection:
The main data collection on the website includes: full name, email, phone, customer address. This is the information that we need members to provide mandatory when sending information for advice or want to buy products and for us to contact and confirm with customers on the website to ensure the interests of consumers. use.
Members will be solely responsible for the security and storage of all service use activities under the information they provide and their email boxes. In addition, members are responsible for promptly notifying our webiste about unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties for solutions. appropriate decision.
Scope of information use:
We use the information members provide to:
  • Contact to confirm orders and deliver goods to members when receiving requests from members;
  • Provide information about products to customers if required by customers;
  • Send marketing and promotional emails about the goods we sell;
  • Send notices about activities on the website;
  • Contact and deal with users in special cases;
  • Do not use personal information of users other than for transaction-related confirmation and contact purposes;
  • At the request of a judicial authority, including: Procuracy, court, investigation police agency related to certain legal violations of customers.
Information storage time:
Members’ personal data will be stored until requested by the administrator to cancel. Remaining in any case member personal information will be kept confidential on our server.
Persons or organizations that may have access to personal information:
Subjects having access to personal information of customers in one of the following cases:
Company employees.
The partners have signed a contract to perform a part of the Company’s services. These partners will receive information according to the contractual agreement (maybe part or all of the information depending on the contract terms) to assist users in using the services provided by the Company.
Address of the unit that manages and collects personal information:
Song Phụng Environment Service Trading Co., Ltd
Head office: 11A Ly Dao Thanh Street,Ward 16,District 8, HCMC, Vietnam
Working office + Warehouse: C7/27C1 – Pham Hung Str. – Binh Chanh Dist. – HCM City
Email: sales@cleanwater.com.vn
Phone: 028.66 82 50 77 – Fax: 028. 22 53 10 94
Mobile: 0913.90.72.74 – 0984.62.04.94
Tax code: 0311475006
Means and tools for users to access and modify their personal information:
Members have the right to self-check, update, adjust or cancel their personal information by contacting the website administrator to do this.
Members have the right to submit complaints about information security content, please contact the website’s Administration Board. When receiving these feedbacks, we will reconfirm the information. In the event that the member’s reflection is correct, depending on the extent, we will take timely handling measures.
Mechanism for receiving and resolving consumer complaints:
Any dispute arising between the Company and the User will be resolved on the basis of negotiation. In case the desired agreement cannot be reached, either party has the right to bring the case to the competent People’s Court for settlement.
When it cannot be resolved through negotiation or conciliation as above, the violated party gathers evidences such as emails, messages, etc. and contacts the Company. The company will contact the complainant to resolve.
If the case exceeds its authority, the Company will propose to transfer the case to the competent authorities. In this case, the Company still coordinates support to best protect the violated party.
Members’ personal information is committed to absolute confidentiality in accordance with the personal information protection policy. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.
Do not use, do not transfer, provide or disclose to any third party about the member’s personal information without the consent of the member.
In the event that the information server is attacked by a hacker leading to the loss of member’s personal data, we will be responsible for notifying the incident to the investigating authorities for timely handling and notifying the member. member is known.
Absolutely confidential all member’s online transaction information including invoice information, accounting and digitized vouchers.
The Management Board requires individuals when registering / purchasing to provide all relevant personal information such as: Full name, contact address, email, phone, … and are responsible for the legality. of the above information. The management board is not responsible for and will not resolve any complaints related to the interests of that member if it considers all the personal information of that member provided during the initial registration to be incorrect.